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How We Handle Your Account Information

We collect only what we need to run your account, process bKash, Nagad and Rocket deposits, and keep your login secure. This policy shows what data we hold, how we use it, and how you request changes or deletion.

Account verification dataPayment transaction recordsLogin and device informationSupport conversation historyCookie and session tracking
ppvip03 How We Handle Your Account Information
POLICY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, correct an error, or request deletion, use any of the contact paths below. Our support team handles privacy requests during the same hours we process withdrawal verifications and account questions.

Live Chat Open the chat widget in the account dashboard to ask about data access, correction or deletion. Our team responds during support hours and can initiate a formal request on your behalf.
Email Support Send your privacy request to the support email address listed in the footer. Include your registered mobile number and a brief description of what you need. We reply within two business days.
Account Settings Log in and visit the privacy section under account settings to download a copy of your data or submit a deletion request. The system confirms your request by SMS before processing.
DATA HANDLING

How We Protect and Use Your Information

We encrypt payment data when you deposit via bKash, Nagad or Rocket, store passwords as hashed values, and restrict internal access to account records by role. Cookies help us keep you logged in and remember your preferences. We only share data when necessary to process a transaction or comply with legal obligations.

Payment Security

When you send a bKash, Nagad or Rocket deposit, we receive only the transaction reference and amount. Your wallet PIN and full account details stay with the payment provider. We encrypt this data in transit and at rest.

Cookie Usage

We use session cookies to keep you logged in, functional cookies to remember your language choice, and analytics cookies to understand how visitors navigate the site. You can disable non-essential cookies in your browser settings.

Data Retention

We keep account and transaction records while your account is active, plus a retention period for financial compliance. When you close your account, we anonymize betting history but retain transaction logs as required by law.

Access and Deletion

You can request a data export or account deletion through support. Deletion removes your profile, login credentials and personal details. Transaction records required for regulatory compliance are anonymized rather than deleted outright.

Privacy Policy Questions

We collect your mobile number, email address, date of birth and payment wallet identifier during registration. This lets us verify your identity, prevent duplicate accounts and process bKash, Nagad or Rocket deposits.

When you deposit via bKash, Nagad or Rocket, we record the transaction reference, amount and timestamp to credit your account wallet. We do not store your wallet PIN or full account credentials. Payment details are encrypted and shared only with the relevant payment processor.

Yes. Contact support through live chat or email and request a data export. We send a report containing your account details, transaction history, betting records and support conversations within a few business days, depending on the volume of data.

Log in and visit account settings to submit a deletion request, or contact support directly. We remove your profile, login credentials and personal details. Transaction logs required by financial regulations are anonymized rather than deleted, as we must retain them for compliance.

We share minimal data with payment processors to complete bKash, Nagad and Rocket transactions, and with game providers to load live casino tables and slot sessions. We do not sell your data or share it for marketing purposes outside our own platform.

We use session cookies to keep you logged in, functional cookies to remember your language and display preferences, and analytics cookies to understand site navigation. You can disable non-essential cookies in your browser settings without affecting core account functions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.